Setting up online payment: what the guest can choose and how it becomes active
Online payment in GastroZukunft is optional: you set it up yourself under Einstellungen → Zahlarten. Up to two online payment options are available there – an online card payment and payment via a further online payment service. Both are processed securely via verified payment partners: the guest pays directly while ordering. Even without online payment you can take orders – Barzahlung (cash) is available by default.
Which payment methods the guest can choose in the cart
- Barzahlung (cash) – available by default, settled at handover or pickup.
- Karte vor Ort (card on site) – switch this on additionally if you use a card terminal at handover or pickup. Payment happens on your device, not over the internet.
- Online card payment – the guest pays by card while completing the order.
- Further online payment service – the second online option offered by the management area.
For an overview of all options, see Payment methods. Which payment methods actually appear in a restaurant depends on how it is set up.
One-time setup: Einrichten, Nicht jetzt, In Prüfung
For each online option the management area shows an Einrichten (set up) button. It leads into a guided setup with the payment partner – business and bank details are requested there, among other things, and an identity check is carried out. With Nicht jetzt (not now) you step out in between and continue the setup later. Until everything is ready, the management area shows the state in one sentence: Setup erforderlich, Steuer-ID erforderlich or In Prüfung. The step-by-step procedure is described in Activate online payment (optional).
When guests actually see the online payment
Three conditions must be met together: the switch is on, the setup is complete, and the feature is enabled for your restaurant. If one of them is missing, the option does not appear in the cart – not even when the switch is on. That is intended: no guest should enter a payment flow that cannot be completed yet.
Who receives the money
With Barzahlung and Karte vor Ort you take the money yourself, at handover or pickup. With an online payment the guest pays directly while ordering; it is processed securely via verified payment partners. Your business and bank details are stored once for this during the guided setup with the payment partner. GastroZukunft itself charges 0 % Provision pro Bestellung (no commission per order); for processing the online payment, the terms of your payment partner apply. What the model without commission means is explained under Ordering system without commission.
The amount is verified server-side
The amount to be paid is determined server-side – the verified amount is decisive, not a value coming from the browser of the guest. In the cart, subtotal, MwSt. (VAT), delivery costs, Pfand (deposit) and discount each appear on their own line before the guest completes the order. How receipt and invoice are created from this is described under Receipt and invoice for guests.
Payment on site: phone number and confirmation
For Barzahlung and Karte vor Ort, a phone number of the guest is required; if it is missing, the order cannot be completed. Orders with payment on site are initially only reserved: preparation begins only once the guest confirms and you accept. The time limits of this flow are explained in Confirming cash payment & understanding time limits.
Switching a payment method off again
There is no separate disconnect step: simply switch the respective online option off, and it is no longer offered to guests – the setup remains in place and you can switch it back on later. However, you cannot run without any payment method at all: if you try to switch off every option, Barzahlung stays active as a fallback, with the notice about no payment method. The guide for the on-site options: Payment methods: cash & card on site.
Who benefits from online payment?
It pays off above all where money is on the move: with delivery, because the driver travels without cash and change, with larger baskets, and with pre-orders placed well in advance. If you mainly offer pickup and there is a card terminal at the counter anyway, cash and card on site are often enough – you can add more at any time later, the setup is not a one-off window. How the order works overall is shown under Online ordering system.
Frequently asked questions
How do I activate online payment in my ordering system?
You activate online payment under Einstellungen → Zahlarten. Choose Einrichten for the desired online option, go through the guided setup with the payment partner, and then switch the option on.
Which payment methods can a guest choose when ordering online?
Available are cash and card on site as well as up to two online payment options: an online card payment and a further online payment service. Which payment methods a guest sees depends on which ones you have switched on and set up.
Why does the guest not see the online payment even though the switch is on?
Online payment only appears when all three conditions are met: switch on, setup complete, and the feature enabled for your restaurant. If one condition is open, the option stays hidden in the cart even with the switch turned on.
Who receives the money with an online payment?
The guest pays directly while ordering; the payment is processed securely via verified payment partners. Your business and bank details are stored once for this during the guided setup with the payment partner.
Can I take online orders without online payment?
Yes. Cash payment is available by default, and card on site can be switched on additionally. Online payment is an addition that you can set up at any later point.
Can I switch online payment off again?
Yes. Simply switch the respective online option off under Einstellungen → Zahlarten; there is no separate disconnect step. You cannot switch off all payment methods at once – cash payment stays active as a fallback.
Does the guest need a phone number for cash payment?
Yes. For cash payment and card on site, a phone number of the guest is mandatory; without it the order cannot be completed. Such orders are initially only reserved and start once the guest confirms and you accept.
More on this: Payment methods: cash, card & online · Online ordering system · Ordering system without commission