Setting opening, pickup and delivery times separately
In GastroZukunft you maintain two separate weekly schedules: Logistik → Abholzeiten (pickup times) and Logistik → Lieferzeiten (delivery times). For each weekday you switch the day on with Aktiv and enter Beginn (start) and Ende (end) – up to two time windows per day, and if you wish also past midnight. Your guests can only order within these times; days that are switched off are shown to them as closed (Geschlossen).
Pickup times and delivery times are two schedules
The two areas are completely independent of each other. You can offer pickup right through lunchtime and the evening and still start delivering only from 17:30, because your driver arrives later. In the cart, the guest sees the times that match the option chosen. For an overview of both routes, see Delivery & Pickup.
One day, two time windows
If you close in the afternoon, add a second window in the card of that weekday using Zweites Fenster hinzufügen – for example 11:30 to 14:30 and 17:30 to 22:00. There are no more than two windows per day, and the second must begin after the first. For your guests the gap in between is a genuine closing period: no order arrives during that time, and nobody turns up to an empty kitchen.
Open past midnight: +1 Tag
If you enter an end time after midnight, such as 18:00 to 02:00, the system automatically sets the marker +1 Tag and the time bar continues beyond 24. Night windows extend at the latest until 06:00 the following morning. That way you accept orders after midnight without having to cut your times artificially at 23:59.
Entering a closing day
For your weekly closing day, switch off Aktiv in the day card or leave the day empty. Guests then see closed (Geschlossen) for that day and cannot order. At the top of the section there is a summary such as 5 von 7 Tagen aktiv – so you notice immediately if a day has been switched off by mistake.
Why some time fields are locked
Which times you can edit depends on the service type under Logistik → Service-Optionen: Nur Abholung (pickup only), Nur Lieferung (delivery only) or Beide (both). With pickup only, the delivery times, the delivery preparation time and the address fields are locked; with delivery only, the pickup times and the pickup preparation time are locked. The locked area states the reason and offers the button Service-Optionen öffnen. In addition, a service type that includes delivery can only be saved once at least one delivery price exists – by postcode or by distance. All the rules are set out under Choosing the service type.
Opening hours are not waiting time
The pickup and delivery times define when an order can be placed. How long it then takes is controlled separately through the preparation times; the default value is 20 minutes. For delivery, the preparation time counts kitchen time only – the driving time follows from the distance and is added separately. With payment on site, the time displayed is initially a guide value and becomes binding as soon as you accept the order.
What the guest sees when ordering
In the cart the guest chooses in the block Lieferzeit wählen or Abholungszeit wählen (choose delivery or pickup time) between So schnell wie möglich (as soon as possible) and Vorbestellen (pre-order) with Datum & Zeit (date and time). Only slots that fall within your pickup or delivery times and for which your preparation time is still sufficient are offered. How this works in detail is described under Accepting pre-orders.
Individual dishes at particular times
Alongside the times of the business, you can schedule individual dishes or whole categories – once or weekly. Outside the scheduled window, guests see available from a given date (Verfügbar ab <Datum>) with a countdown and can only order from that moment. If something runs out at short notice, you switch it with Verkauf stoppen to currently unavailable (Aktuell nicht verfügbar). Both are explained under Availability & scheduling.
Saving and short-notice changes
Changes to the times are usually saved automatically; you see the confirmation Gespeichert. If manual saving is active in your administration, confirm with Abholzeiten speichern or Lieferzeiten speichern. If you only need to close for this evening, it is better not to change the weekly schedule but to pause acceptance – see Pausing order acceptance.
The same times for your menu boards
Your entered times can additionally control the power-saving schedule of your digital menu boards: the screens go to sleep outside opening hours and wake up again when service starts. No second calendar is needed for that. It is enabled under Power saving & schedule of the boards.
Who is this worthwhile for?
- Businesses with an afternoon break: two windows per day instead of one continuous time that is not accurate.
- Restaurants with a driver only in the evening: pickup all day, delivery only in the evening window.
- Late kitchens and night trade: times past midnight with +1 Tag, at the latest until 06:00.
- Businesses with a fixed closing day: the day shows as closed instead of unanswered orders sitting in the inbox the next morning.
- Changing menus: breakfast or a lunch menu orderable only within the scheduled window.
Frequently asked questions
Can I enter different times for pickup and delivery?
Yes. Pickup times and delivery times are two separate weekly schedules in the Logistik area. You can, for example, offer pickup all day and deliver only in the evening.
How do I enter an afternoon break into the opening hours?
In the card of the weekday, add a second time window with Zweites Fenster hinzufügen, for example 11:30 to 14:30 and 17:30 to 22:00. The gap in between counts as closed; more than two windows per day are not possible.
Can my restaurant accept orders after midnight?
Yes. Enter an end time after midnight, for example 18:00 to 02:00; the system automatically marks the window with +1 Tag. Night windows extend at the latest until 06:00 the following morning.
How do I show a closing day?
Switch off Aktiv in the day card or leave the day empty. For that closing day guests see Geschlossen and cannot place an order for it.
Why can I not edit my delivery times?
Your service type under Logistik and Service-Optionen is then set to Nur Abholung, and the delivery times are locked. The locked area states the reason and shows the button Service-Optionen öffnen; a service type including delivery can only be saved once at least one delivery price exists.
Are the opening hours the same as the waiting time for the guest?
No. The opening hours define when an order can be placed. The waiting time follows from the preparation time, 20 minutes by default, plus the driving time in the case of delivery. With payment on site, the time displayed is initially a guide value and becomes binding as soon as you accept the order.
Do I have to save the times after changing them?
Usually not: the times are saved automatically and you see the confirmation Gespeichert. If manual saving is active in your administration, confirm with Abholzeiten speichern or Lieferzeiten speichern.
More on this: Delivery & Pickup · Accepting pre-orders · Online ordering system