Order Centre – all orders at a glance
The Order Centre bundles all incoming orders in one place. You see new orders instantly, accept them and carry them through to completion – on the tablet in your venue or via the app.
Informed instantly
New orders announce themselves with an alert tone and a notice; if a confirmed order is left unattended, the signal becomes more pronounced. On request, you additionally receive a push notification on your smartphone – see Restaurant App.
Accept, prepare, complete
Orders move through clear steps – from new through in progress to done. When you accept an order, you confirm the expected time to the guest at the same time.
Print receipt
Provided a receipt printer is set up, a new or accepted order can be printed automatically as a receipt – with a test print for checking.
Keep guests informed
Inform your guests with one click via WhatsApp or phone about acceptance or cancellation. For delivery you can send the order details as a WhatsApp message to your own number. This is expressly not a driver dispatch or tracking system.
Cancel & tidy up
Decline an order with a reason; completed and cancelled orders move into clear archives that you can tidy up.
On the tablet or via the app
Work at a kitchen tablet or on the go with the Restaurant App – both access the same orders.
More on this: Restaurant App · Online Ordering System
How to set this up
Frequently asked questions
How quickly do I see a new order in the Order Centre?
The list of open orders refreshes about every 4 seconds (less often in the background), and a new order also announces itself with an alert tone. Open orders are shown in two lanes: deliveries and collection. If there is nothing to do, it says “No open orders”.
Do I have to set up the alert tone on every tablet separately?
Yes. The alert tone settings apply per device and are not transferred – set them up on every tablet and every computer on which you accept orders. There you choose the ring mode (once, 20 seconds or continuous) and the tone; the browser only releases the sound after you have touched or clicked the page once.
Which time does the guest see, and when does it become binding?
The guest first sees an estimated time that includes your preparation time; you maintain it under Logistics → Preparation times, and the default value is 20 minutes. That time only becomes binding at the moment you select “Accept & confirm time” in the order. For delivery, the preparation time counts the kitchen time only – the travel time is added on top and follows from the distance.
Does the Order Centre print the receipt automatically?
Only if a receipt printer is set up and “Print automatically” is switched on: a new or accepted order is then printed as a receipt. Check the setup with a test print – printing errors do not stop the process, so check the printer yourself if in doubt.
What do I do if I cannot accept an order?
In the order, select “Decline/cancel order” and enter a reason (up to 500 characters; quick-select chips speed this up). If you want, you can send the guest the reason as a pre-filled WhatsApp message – this only works if a usable phone number is available. The order then moves to the cancellation archive; clearing that archive later is not a data-protection deletion.
Can I handle orders from my phone when I am not at the venue?
Yes: the kitchen tablet and the Restaurant App access the same orders, and on request you also receive a push notification on your smartphone. “Send to driver” sends the order details as a WhatsApp message to your own number – it is not a driver dispatch or tracking system with a live location.