Payment Methods for Your Online Orders
Offer your guests the payment methods that suit your restaurant. Cash payment and card payment on site are available locally; an online payment option can be added on request.
Cash & Card Payment on Site
Cash payment is available by default, and card payment on site can be offered additionally. Both are settled on handover or pickup - without any online connection.
Online Payment - Can Be Enabled on Request
You can enable online payment for your restaurant on request once the one-time setup is complete. Whether online payment is offered in a restaurant varies depending on the setup.
This feature is set up differently depending on the restaurant.
Securely Processed
Online payments are processed securely via verified payment partners. The amount to be paid is determined server-side - the verified amount is always decisive, not a value from the browser.
Transparent for Your Guests
All amounts - subtotal, VAT (MwSt.), delivery costs, deposit (Pfand) and discount - are clearly itemised in the cart. To learn how the legally compliant presentation works, read Legally Compliant Menu.
More on this: Online Ordering System · Legally Compliant Menu & Labelling
How to Set This Up
Frequently asked questions
Which payment methods can I offer my guests?
Cash payment is available by default, and card payment on site can be switched on additionally. On request you can add an online payment: the management area shows up to two online payment options for this, an online card payment and a payment via a further online payment service. All payment methods are managed under Settings → Payment methods.
Can I offer cash payment only and leave out online payment?
Yes. Cash payment is available by default and is settled at handover or pickup without any online connection, while online payment can only be enabled on request. However, you cannot switch off all payment methods at the same time: if you try, cash payment remains active as a fallback, with the notice “no payment method”.
What do my guests need in order to pay cash or by card on site?
For cash payment and card on site, a phone number of the guest is required; if it is missing, the order cannot be completed. Both payment methods are settled only at handover or pickup, so you do not need an online connection for them.
What happens if a guest does not confirm an order with payment on site?
Orders with payment on site are initially only marked as pending: the guest confirms them via a link or via WhatsApp, and only then do you accept them. If the confirmation does not arrive, the guest is reminded after 10 minutes and the order is automatically cancelled after 20 minutes. After the guest has confirmed, you have up to 45 minutes to accept the order.
Are prepaid online orders cancelled automatically as well?
No, prepaid online orders are never cancelled automatically. The time limits with a reminder after 10 minutes and automatic cancellation after 20 minutes apply only to orders with payment on site, that is cash or card on site.
Why do my guests not see the online payment although the switch is on?
An online payment appears for guests only once all conditions are met: the switch is on, the one-time setup with the payment partner is complete and the feature is enabled for your restaurant. If one condition is still open, the option is not shown. Therefore check the status notices under Settings → Payment methods, such as “Setup required”, “Tax ID required” or “Under review”.